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My Transcript is still processing

Understanding Processing Times

In general, transcripts will take about one-tenth of the session time to process.

For a session duration of...
Transcript processing will take...

30 mins

~3 mins

60 mins

~6 mins

90 mins

~9 mins

Understanding The Different Saving States

After recording a session, Scribe processes your audio into text. During this process, you may see your session card undergo different states. Here's what each one means —

Screen
What it means

Transcript is processing, it will take ~one-tenth of the session duration to complete processing. This is normal behavior — View the transcript on scribe.gov.sg on your laptop when processing is done.

Session was interrupted when saving. Recover the session’s transcript by selecting the blue refresh icon. Delete the unsaved session by selecting the red bin icon.

Session’s transcription process was interrupted. Retry the process by selecting the blue refresh icon. Reach out to us if retry doesn't work.

Once a recording is successfully saved and has started to process, you are free to leave the Scribe browser or start a new session. Doing so will not affect the transcript from processing.

My phone ran out of battery halfway through a session!

Do not panic! You will be able to recover your session as an unsaved recording. Scribe automatically saves your recording up to the point when your phone battery died, so you won't lose everything.

To recover your session:

  1. Refresh your browser

  2. You should see your recently-saved session show up as an unsaved session

  3. Click on and re-save your session

What to expect: Your recovered session will contain everything that was recorded before your phone died. Any conversation that happened after the battery ran out will not be captured.

Unsaved sessions can be recovered within 7 days of the session date. After that, they’re permanently deleted and can’t be retrieved.

If your transcript is still processing after 3 hours, reach out to us via our support form and we'll investigate.

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