> For the complete documentation index, see [llms.txt](https://guide.scribe.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.scribe.gov.sg/help/faqs/scribe-access-and-usage.md).

# Scribe Access & Usage

<details>

<summary><strong>How is access to Scribe granted?</strong></summary>

Access is granted by organisation. Please check with your organisation if you are eligible to use Scribe.

</details>

<details>

<summary><strong>How is user access to Scribe managed?</strong></summary>

Scribe manages access at the organisation level through email domain whitelisting.\
\
Once an organisation’s email domain is whitelisted, all staff with a valid organisational email can access Scribe. When a staff member loses access to their organisational email, they will no longer be able to log in to Scribe.

</details>

<details>

<summary><strong>How does sign-in and authentication work for Scribe?</strong></summary>

Scribe uses email-based OTP (One-Time Password) for authentication. Users log in with their work email and verify their identity using the OTP provided.

Session durations are as follows:

* Mobile access remains active for **30 days**.
* Web access remains active for **7 days**.

If an incognito or private browser is used, or if organisational laptops have additional browser security settings, users may need to re-login more frequently.

</details>

<details>

<summary><strong>Why do I need to select a user role?</strong></summary>

Selecting a user role helps Scribe customise your experience by suggesting default descriptions and headers that match your documentation needs, so you can get started more easily.

</details>

<details>

<summary><strong>Are there specific mobile phone requirements for using Scribe?</strong></summary>

There are no specific device restrictions. Scribe should work on any phone with a working microphone and a stable internet connection. However, performance may vary slightly depending on the phone model.

</details>

<details>

<summary><strong>Do I need internet or mobile data to use Scribe? How much mobile data does Scribe consume?</strong></summary>

Yes, Scribe requires a stable internet connection—either through WiFi or mobile data—to function during a session. On average, a 1-hour session consumes around 80MB of data.

</details>

<details>

<summary><strong>Can Scribe be integrated with existing systems or platforms, such as Case Management Systems?</strong></summary>

No, Scribe does not currently support direct integration with other systems or platforms. It is designed to generate summaries that users can manually copy and paste into their preferred systems.

</details>

<details>

<summary><strong>Can Scribe be used with video conferencing tools like Zoom or Teams?</strong></summary>

You can use Scribe for video conferencing calls, but you'll need two separate devices: one for your video call, and another to Scribe the session. The audio from your video call must be played through speakers for Scribe to capture the conversation on the second device.

Note that while Scribe works alongside video conferencing tools, it doesn't directly integrate with them.

</details>

<details>

<summary><strong>Can I use Scribe when overseas?</strong></summary>

Yes, Scribe can be used from overseas.

</details>


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