> For the complete documentation index, see [llms.txt](https://guide.scribe.gov.sg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.scribe.gov.sg/help/faqs/recording.md).

# Recording

<details>

<summary><strong>Do we have access to the audio file after I’m done with the session?</strong></summary>

No, the audio recording is not available after a session is completed, and there is no way to replay past recordings.

</details>

<details>

<summary><strong>How long are the audio files and transcripts stored for?</strong></summary>

Audio recordings from the session are automatically and permanently deleted after 7 days. They will not be retrievable after this is done.

Transcripts are deleted after 30 days.

</details>

<details>

<summary><strong>What happens if my phone auto-locks or if there’s a connection interruption during a Scribe session?</strong></summary>

We have built a feature on Scribe that keeps the phone from auto-locking as long as an active Scribe session is in progress. If you happen to have **manually locked your screen** during a session, **Scribe will stop recording**. In this scenario, do start a new session to continue.

In the event of a connection interruption, your content will be automatically saved up to the point of disruption. It will appear as an unsaved session on **mobile.scribe.gov.sg**, and you will be prompted to name and save it.

</details>

<details>

<summary><strong>If I pause my session temporarily, will I be able to leave the Scribe mobile browser? Will my recording continue when I resume it?</strong></summary>

Yes. If you pause the session, you will be able to leave the Scribe mobile browser to perform other actions on your phone.

When you return to the session, click the **Resume** button and Scribe will continue recording as one session.

</details>

<details>

<summary><strong>My recording has been saved and processed but I cannot tap on it to access it. Why?</strong></summary>

If you're unable to tap on your session, you're likely accessing the [**mobile.scribe.gov.sg**](https://mobile.scribe.gov.sg/) web browser. This is the site for recording sessions, but you would not be able to access your transcript or generate summaries here.

**To view your transcript and generate summaries**, visit [**scribe.gov.sg**](https://scribe.gov.sg/) using your work laptop. This will be where you can access all your past sessions and generate summaries.

</details>

<details>

<summary><strong>Can recording be done on both mobile phones and laptops?</strong></summary>

Yes, you can record using either your phone or laptop by visiting [**mobile.scribe.gov.sg**](https://mobile.scribe.gov.sg/) on a web browser. However, we recommend using your phone, as it typically has better microphone quality and can capture clearer audio.

If you're using a corporate laptop or desktop, it's advisable to run a test session beforehand, as some organisation-issued devices may have mic restrictions or only allow intranet access, which could affect recording.

</details>

<details>

<summary><strong>Can Scribe record phone calls or tele-conferencing conversations?</strong></summary>

You will not be able to Scribe a session and take a call or meeting on the same device. To capture these conversations, you will need to turn on speaker mode for the call or meeting and use a separate device (e.g. a phone or laptop running Scribe) to record the audio.

</details>

<details>

<summary><strong>Is it possible to connect an external microphone?</strong></summary>

Yes, external microphones are generally compatible with Scribe. However, it is recommended to test the setup with a practice conversation before using it in actual sessions.

</details>

<details>

<summary><strong>Can I upload audio files to Scribe to generate a transcript and summary?</strong></summary>

No, Scribe does not support audio file uploads.

</details>

<details>

<summary><strong>Does Scribe consume a lot of phone battery during long conversations?</strong></summary>

On average, one hour of use consumes about 8–10% of your phone’s battery. However, actual battery consumption may vary depending on your phone model and the condition of your battery.

</details>


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